Order cut-off for all delivery services is 2pm (UK time). If you require your order to be upgraded please let us know. We use Royal Mail Second Class for all of our UK deliveries and most of our orders are delivered within 3-5 days.
TROPIX 2 KIWI FREE
We are currently offering free UK delivery on all orders. We apologies for the delay, but it is something out of our control. Please be aware the Royal Mail are currently operating anything from 3-10 days behind on some deliveries. If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns, please retain proof of return postage should this be required due to loss or damage of the item in transit. Should we deem the item to have been opened or used in any way, the return will not be accepted.Īll items returned must comply with the conditions above, no item will be accepted if they do not meet these conditions. If a customer is making a return during the cooling-off period of a non-returnable item, the item must be in its unused condition and in original and unopened packaging. Some items are non-returnable for hygiene, health and safety reasons. Should the product be used or in the case of liquids the seals broken, then we will not accept a return. We will not refund a customer if the return has not be received.Īll returned items must be in their original condition and unused and without damage to item or the packaging in order for them to qualify as a return under the cooling off period of 14 days. We recommend tracked postage be used and proof of postage be retained until the parcel has been confirmed as returned. The cost of the Royal Mail will be that which has been incurred sending the product to the customer. Should the customer choose to withdraw from the purchase of an item within the fourteen (14) day cooling-off period, we reserve the right to refund the cost of the item ONLY (the original postage and packing costs will not be refunded, and the customer must pay the return shipping costs). Occasionally we have a situation where a customer wants to return a product.Īll customers must ensure that the returns policy is followed.īy law, customers have the right to withdraw from the purchase of an item within fourteen (14) days after the date of purchasing a product, this is specified as the time the transaction is processed this is known as the cooling off period.
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